Terms and Conditions - Group Bookings | My Apartment in Europe

of entrepreneur
Miroslav Horanský
Business ID: 75258986
Registered office: Ellnerové 3104/4, Prague 10, Záběhlice, Czech Republic
Registered in the Trade Register maintained by the Municipal District Authority of Prague 10
Contact email: info@myapartmentineurope.com
Contact phone: +420 605 407 932

(hereinafter referred to as the “Provider”)

1. Introductory Provisions

1.1 These Terms and Conditions govern the rights and obligations between the Service Provider and the Client when using the service of searching and arranging accommodation for organised groups through the Provider’s website.

1.2 The Client is a natural or legal person who submits an inquiry via the form or otherwise contacts the Provider in order to arrange accommodation for a group.

1.4 The Accommodation Provider means the owner or operator of a hotel, guesthouse, apartment building or other accommodation facility with whom the Client subsequently concludes an accommodation contract.

1.5 For the purposes of these Terms and Conditions, accommodation means in particular a hotel, apartment, guesthouse or other accommodation facility providing short-term or long-term lodging services.

2. Subject of the Service

2.1 The Provider offers a service consisting of searching for suitable accommodation for groups based on the Client’s requirements and facilitating accommodation offers between the Client and the Accommodation Provider.

2.2 The Client submits information about the planned stay via the form or by email, including in particular the number of persons, stay dates, destination, required room types and other specific requirements.

2.3 Based on this information, the Provider searches for suitable accommodation and sends the Client one or more accommodation offers.

2.4 As part of the service, the Provider may also arrange additional services such as transfers or guide services. These services may be provided by the Provider or by third parties.

2.5 The Provider is not the owner or operator of accommodation facilities.

3. Nature of the Service

3.1 The Provider provides exclusively an intermediary service consisting of searching for suitable accommodation and presenting offers to the Client.

3.2 The Provider is not a tour operator or travel agency under applicable legislation.

3.3 The service does not constitute a package holiday or linked travel service under tourism legislation.

3.4 The accommodation contract is concluded exclusively between the Client and the Accommodation Provider.

3.5 The Provider is not a party to this contract and bears no responsibility for its performance.

3.6 The Provider does not act as a representative of either the Accommodation Provider or the Client and does not act on their behalf. The Provider only facilitates accommodation offers and seeks suitable conditions for the group.

3.7 The Provider does not organise package tours or combined travel services.

3.8 The Provider acts as an independent intermediary connecting demand for accommodation with accommodation providers.

4. Formation of Contractual Relationship

4.1 Submitting the form constitutes a non-binding inquiry from the Client.

4.2 The Provider subsequently sends accommodation offers to the Client.

4.3 After selecting an offer, the Provider arranges the reservation with the Accommodation Provider.

4.4 The reservation confirmation may be sent either by the Provider or by the Accommodation Provider.

4.5 The binding accommodation contract is concluded between the Client and the Accommodation Provider.

4.6 The Client is responsible for the accuracy and completeness of the information provided.

5. Service Fee

5.1 The service is provided to the Client free of charge.

5.2 The Provider may receive a commission from the Accommodation Provider for arranging the reservation.

5.3 This commission does not affect the price agreed between the Client and the Accommodation Provider.

6. Payment Terms

6.1 Payment for accommodation is generally made directly between the Client and the Accommodation Provider.

6.2 Payment terms and methods are determined by the Accommodation Provider.

6.3 In exceptional cases, payment may be processed through the Provider.

6.4 The Provider is not responsible for payment conditions or disputes related to payments.

7. Liability and Limitation of Liability

7.1 The Provider is not responsible in particular for:

a) quality and scope of accommodation services
b) changes in prices or conditions by the Accommodation Provider
c) cancellation policies set by the Accommodation Provider
d) damages occurring during the stay
e) failure of the Accommodation Provider to provide accommodation
f) changes in accommodation availability

7.2 Any complaints related to accommodation must be addressed directly to the Accommodation Provider.

7.3 The Provider is only responsible for the proper provision of the intermediary service.

8. Complaints

8.1 The Client may only complain about the way the intermediary service was provided.

8.2 Complaints must be submitted in writing without undue delay.

9. Cancellation and Reservation Changes

9.1 Cancellation policies are determined by the Accommodation Provider.

9.2 Reservation changes must be handled directly with the Accommodation Provider.

9.3 The Provider is not responsible for financial losses arising from cancellations or changes.

10. Personal Data Protection

10.1 Personal data processing is governed by the Privacy Policy available on the Provider’s website.

11. Force Majeure

11.1 The Provider shall not be liable for failure to fulfil obligations due to force majeure events.

12. Alternative Dispute Resolution

12.1 Consumers have the right to out-of-court dispute resolution through the Czech Trade Inspection Authority.

12.2 The online dispute resolution platform (ODR) is available at
https://ec.europa.eu/consumers/odr

13. Final Provisions

13.1 These Terms and Conditions enter into force on the date of publication on the Provider’s website.

13.2 The Provider reserves the right to amend these Terms and Conditions.

13.3 Legal relations are governed by the laws of the Czech Republic.