이용약관 - Terms and Conditions | My Apartment in Europe

of entrepreneur
Miroslav Horanský
Business ID: 75258986
Registered office: Ellnerové 3104/4, Prague 10, Záběhlice, Czech Republic
Registered in the Trade Register maintained by the Municipal District Authority of Prague 10
Contact email: info@myapartmentineurope.com
Contact phone: +420 605 407 932

(hereinafter referred to as the “Provider”)

1. Introductory Provisions

1.1 These Terms and Conditions govern the rights and obligations between the Provider and the Client when using the service of negotiating improved accommodation conditions through the Provider’s website.

1.2 The Provider is a self-employed entrepreneur (Miroslav Horanský, Business ID 75258986, registered office at the address stated above).

1.3 The Client is any natural or legal person who submits an inquiry via the online form or otherwise contacts the Provider in order to use the service.

1.4 “Accommodation Provider” means the owner or operator of the accommodation facility with whom the Client subsequently concludes an accommodation agreement.

1.5 For the purposes of these Terms and Conditions, accommodation shall mean in particular a hotel, apartment, guesthouse or other accommodation facility providing short-term or long-term lodging services.

2. Scope of the Service

2.1 The Provider offers a service consisting of negotiating a more favourable price or conditions for accommodation (e.g. a hotel, apartment or other accommodation facility) independently selected by the Client. If it is not possible to negotiate a more favourable price or conditions for the selected accommodation, the Provider may offer the Client alternative accommodation of a comparable nature.

2.2 The Client submits information about the selected accommodation and the price found, either via the online form or by email.

2.3 Based on the provided information, the Provider will attempt to contact the Accommodation Provider and negotiate a better price or improved conditions.

2.4 The Provider shall make reasonable efforts to negotiate improved pricing or conditions; however, the Provider does not guarantee obtaining a discount, improved conditions, or the conclusion of a reservation and is not obliged to achieve any specific level of price reduction.

2.5 The Provider is not the owner, operator, or supplier of accommodation services.

3. Nature of the Service

3.1 The Provider provides exclusively an intermediary and negotiation service.

3.2 The Provider is not a travel agency or tour operator under applicable law.

3.3 The service does not constitute a package travel service or linked travel arrangement.

3.4 The accommodation agreement is concluded exclusively between the Client and the Accommodation Provider.

3.5 The Provider is not a contractual party to the accommodation agreement and bears no responsibility for its performance.

3.6 The Provider does not act as a representative of either the Accommodation Provider or the Client and does not act on their behalf. The Provider only facilitates contact between the parties and seeks to negotiate more favourable accommodation conditions.

4. Formation of Contractual Relationship

4.1 Submission of the form or submission of an inquiry by other means (e.g., by email) constitutes a non-binding inquiry by the Client.

4.2 The Provider subsequently informs the Client about the result of the negotiation.

4.3 A binding reservation arises exclusively between the Client and the Accommodation Provider based on their mutual agreement.

4.4 The Client is responsible for the accuracy and completeness of the information provided in the inquiry.

5. Service Fee

5.1 The service is provided to the Client free of charge.

5.2 The Provider may receive a commission from the Accommodation Provider for facilitating contact or negotiating conditions. This does not affect the price agreed between the Client and the Accommodation Provider and does not create any additional financial obligation for the Client toward the Provider.

6. Payment Terms

6.1 Payment for accommodation is made exclusively between the Client and the Accommodation Provider.

6.2 The Provider does not collect, process, or manage any funds related to accommodation payments.

6.3 The Provider bears no responsibility for payment terms, payment methods, or any disputes arising in connection with payment.

7. Liability and Limitation of Liability

7.1 The Provider shall not be liable in particular for:

a) the quality, scope, or standard of accommodation services,
b) the accuracy or completeness of information provided by the Accommodation Provider,
c) changes in pricing or conditions by the Accommodation Provider,
d) cancellation policies,
e) damages incurred during the stay,
f) failure of the Accommodation Provider to provide accommodation.

7.2 Any claims, complaints, or disputes relating to accommodation must be addressed directly to the Accommodation Provider.

7.3 The Provider shall not be liable for unsuccessful negotiation of a discount or improved conditions.

7.4 The Provider’s liability is strictly limited to the provision of the negotiation service itself.

7.5 The Provider shall not be liable for any direct or indirect damages arising in connection with accommodation agreed between the Client and the Accommodation Provider, unless such liability is mandatorily required by applicable law.

7.6 The Provider does not guarantee accommodation availability during negotiations or protection against price changes prior to the conclusion of a reservation.

7.7 If the Provider’s liability is legally established, it shall be limited to the amount of demonstrable and documented direct financial loss incurred by the Client in direct connection with the Provider’s service, but in no case exceeding the amount received by the Provider in connection with the specific inquiry.

8. Complaints Regarding the Service

8.1 The Client may file a complaint solely regarding the manner or process of the intermediary service provided.

8.2 Complaints must be submitted in writing without undue delay after the relevant issue is discovered.

8.3 Complaints concerning accommodation quality or performance by the Accommodation Provider are not the responsibility of the Provider.

9. Cancellation and Changes

9.1 Cancellation policies, booking changes, refunds, and other accommodation-related conditions are determined exclusively by the Accommodation Provider.

9.2 The Provider bears no responsibility for the content or application of cancellation policies agreed between the Client and the Accommodation Provider.

9.3 All requests for reservation changes, cancellations, or refunds must be addressed directly to the Accommodation Provider.

9.4 The Provider is not liable for financial losses arising from cancellation or modification of reservations.

10. Right of Withdrawal

10.1 The Provider’s service consists of individually negotiating accommodation conditions based on the Client’s request.

10.2 The Client acknowledges that the Provider begins performance of the service immediately after receiving the inquiry.

10.3 By submitting the inquiry, the Client expressly agrees to the commencement of performance prior to the expiration of any statutory withdrawal period and acknowledges that such consent may result in the loss of the right of withdrawal where permitted by applicable law.

10.4 This provision does not apply to the accommodation agreement concluded between the Client and the Accommodation Provider.

11. Personal Data Protection

11.1 The processing of personal data is governed by a separate Privacy Policy available on the Provider’s website.

12. Force Majeure

12.1 The Provider shall not be liable for failure to perform obligations due to force majeure events, including but not limited to natural disasters, governmental actions, strikes, technological failures, or other unforeseeable circumstances beyond reasonable control.

13. Alternative Dispute Resolution

13.1 Consumers residing in the European Union may use the European Online Dispute Resolution (ODR) platform provided by the European Commission.

14. Final Provisions

14.1 These Terms and Conditions become valid and effective upon publication on the website.

14.2 The Provider reserves the right to amend these Terms and Conditions. The version effective at the time of inquiry submission shall apply.

14.3 These Terms and Conditions and all related legal relationships shall be governed by the laws of the Czech Republic.