Terms and Conditions | My Apartment in Europe
of entrepreneur
Miroslav Horanský
Business ID: 75258986
Registered office: Ellnerové 3104/4, Prague 10, Záběhlice, Czech Republic
Registered in the Trade Register maintained by the Municipal District Authority of Prague 10
Contact email: info@myapartmentineurope.com
Contact phone: +420 605 407 932
(hereinafter referred to as the “Provider”)
1. Introductory Provisions
1.1 These Terms and Conditions govern the rights and obligations between the Provider and the Client when using the accommodation negotiation and mediation services and related services (in particular transfers) through the Provider’s websites, social media, or other communication channels.
1.2 The Provider is an individual entrepreneur: Miroslav Horanský, ID (IČO): 75258986, with its registered office at Praha 10, Záběhlice, Ellnerové 3104/4, Czech Republic, registered in the Trade Register of the Municipal District Office of Prague 10. Contact email: info@myapartmentineurope.com, contact phone: +420 605 407 932.
1.3 The Client is a natural or legal person who submits an inquiry via the form on the website or contacts the Provider by other means (in particular via social networks Facebook, Instagram, discussion forums Naver, or applications WhatsApp and Messenger) in order to use the service.
1.4 The Accommodation Provider means a third party – the owner or operator of the accommodation facility (hotel, apartment, guesthouse, etc.) with whom the Client subsequently enters into an accommodation agreement.
1.5 The Provider declares and the Client acknowledges that the Provider is not the owner or operator of any of the offered accommodation facilities and acts exclusively as an intermediary.
2. Subject and Character of the Service
2.1 The Provider offers a service consisting of finding, negotiating a more favorable price, or ensuring optimal accommodation conditions which the Client has found independently, or offering other accommodation of a comparable nature based on the Client’s specific requirements.
2.2 The Provider provides exclusively mediation and negotiation services. The Provider is not a travel agency or tour operator under applicable legislation, and the services provided do not constitute a package tour or linked travel arrangements.
2.3 The accommodation contract is concluded exclusively between the Client and the Accommodation Provider. The Provider is not a party to this contract, does not act as a representative of the Accommodation Provider or the Client, and does not act on their behalf.
2.4 The Provider uses reasonable commercial efforts to negotiate a more favorable price or conditions for accommodation. The Client acknowledges that the success of negotiations depends entirely on the discretion, capacity, and decision of the Accommodation Provider. The Provider does not guarantee the processing of the inquiry, securing a discount, obtaining better conditions, or the completion of the reservation itself. Submitting an inquiry does not constitute a legal entitlement of the Client to receive an offer.
3. Conclusion of the Service Contract
3.1 Sending a form, a message on social networks, or in communication applications constitutes a completely non-binding and free of charge inquiry by the Client. The Client is responsible for the correctness and completeness of the data provided in the inquiry.
3.2 The Provider will subsequently inform the Client about the result of the negotiation and present the mediated offer.
3.3 The conclusion of a binding accommodation reservation occurs exclusively between the Client and the Accommodation Provider based on their mutual agreement (confirmation of the offer).
4. Remuneration and Payment Conditions
4.1 Free Service: The service of finding and negotiating accommodation conditions is completely free of charge for the Client. The Provider does not request or accept any mediation fees from the Client.
4.2 Provider’s Remuneration: The Provider is entitled to receive a mediation commission directly from the Accommodation Provider (or transfer provider). This fact has no impact on the final price agreed for the Client.
4.3 Payment Conditions for Accommodation and Related Services: The Provider does not accept, process, or manage any deposits or financial funds related to accommodation or transfers. All payments for accommodation are made by the Client directly to the Accommodation Provider (usually on-site upon arrival / at the reception). Payment for transfer is made by the Client directly to the driver.
4.4 Card Guarantee: The Provider does not require the Client to provide any debit or credit card details.
5. Liability and Limitation of Liability
5.1 The Provider is not liable for the availability of accommodation during the negotiation period, nor for any potential changes in prices or capacity availability by the Accommodation Provider before the reservation is finalized.
5.2 The Provider is not liable in particular for: the quality, scope, and level of accommodation services, the veracity of information provided by the Accommodation Provider, damages incurred during the stay, or non-provision of accommodation services by the Accommodation Provider. The Client is obliged to resolve all claims, complaints, or disputes regarding accommodation directly with the Accommodation Provider.
5.3 The Provider’s liability is strictly limited to the provision of the free mediation and negotiation service itself. The Provider is not liable for any indirect damages, lost profits, or the direct performance of accommodation services by the Accommodation Provider.
6. Service Complaints, Cancellation, and Inquiry Withdrawal
6.1 The Client may complain exclusively about the method or progress of the mediation service provided by the Provider, in writing and without undue delay. Complaints regarding the quality of accommodation are not the responsibility of the Provider.
6.2 If the Client decides not to use the negotiated offer or to cancel an already confirmed reservation, they pay no cancellation fees (storno) to the Provider. All requests for reservation changes or cancellations are handled by the Client either through the Provider or directly with the Accommodation Provider. The Client undertakes to inform about the cancellation without undue delay.
6.3 As the Provider’s service is completely non-binding and free of charge for the Client, the Client may cancel the inquiry or negotiation process at any time before reservation confirmation without any penalties.
7. Personal Data Protection and Force Majeure
7.1 The processing of personal data is governed by a separate document “Privacy Policy”, available on the Provider’s website.
7.2 The Provider is not liable for failure to perform obligations caused by circumstances of force majeure, in particular natural disasters, interventions by public authorities, strikes, technology failures, or other unpredictable events.
8. Final Provisions
8.1 Consumers have the right to an out-of-court settlement of a consumer dispute with the Czech Trade Inspection Authority (www.coi.cz) or via the European Online Dispute Resolution (ODR) platform available on the European Commission’s website.
8.2 The Provider reserves the right to amend these Terms and Conditions appropriately, whereby the version effective at the time the inquiry was sent by the Client always applies to individual contractual relationships. 8.3 Legal relations under these Terms and Conditions shall be governed by the laws of the Czech Republic, without prejudice to the mandatory consumer protection laws of the Client’s country of residence.
These Terms and Conditions shall enter into force on January 1, 2026.